1. Information We Collect

Personal Information You Provide

When you request garage door repair service through our website or phone, we collect:

• Contact Information: Name, phone number, email address, service address in Midland TX
• Service Request Details: Type of garage door issue (spring replacement, opener repair, off track, sensor repair, etc.), preferred service time, urgency level
• Property Information: Residential or commercial property, garage door type and brand (if known), photos of damage (if provided)
• Communication Records: Phone calls, text messages, and email correspondence regarding your service request

Automatically Collected Information

When you visit garagedoorsmidland.com, we automatically collect:

• Device Information: IP address, browser type, operating system, device type (mobile/desktop)
• Usage Data: Pages viewed, time spent on site, referring website, search terms used to find our site
• Location Data: General geographic location (city/state level) based on IP address
• Cookies and Tracking: Session cookies, analytics cookies, advertising cookies (see Cookie Policy section)

2. How We Use Your Information

We use collected information for the following purposes:

Service Fulfillment (Primary Purpose)

• Contractor Matching: Connect you with qualified garage door repair contractors serving Midland TX
• Request Processing: Share your service request details with 1-4 contractors in our network
• Communication: Contact you to confirm details, schedule appointments, provide updates
• Quality Assurance: Follow up after service to ensure satisfaction and resolve issues

Business Operations

• Website Improvement: Analyze usage patterns to enhance user experience
• Customer Support: Respond to inquiries, resolve complaints, provide assistance
• Marketing Communications: Send promotional emails about garage door services (with opt-out option)
• Fraud Prevention: Detect and prevent fraudulent service requests or suspicious activity

Legal Compliance

• Comply with Texas state laws and federal regulations
• Respond to legal requests (subpoenas, court orders)
• Enforce our Terms of Service
• Protect our rights and property

3. How We Share Your Information

Third Parties We Share With

Garage Door Contractors (Primary Sharing):

• We share your name, phone number, service address, and service request details with 1-4 licensed contractors in Midland TX
• These contractors are independent businesses NOT employed by Garage Solution Midland
• Each contractor has their own privacy practices and policies
• Contractors may contact you directly via phone, text, or email to provide quotes and schedule service

Service Providers:

• Analytics Providers: Google Analytics (website traffic analysis)
• Communication Platforms: Email service providers, SMS/text messaging services
• Hosting Services: Website hosting and cloud storage providers
• Payment Processors: If applicable for contractor network fees (we do NOT process customer payments)

Legal Requirements:

• Law enforcement agencies (when required by valid legal process)
• Government agencies (in response to lawful requests)
• Legal proceedings (subpoenas, court orders, regulatory investigations)

Business Transfers:

• In the event of merger, acquisition, or sale of Garage Solution Midland, your information may be transferred to the acquiring entity

4. Your Privacy Rights

Under CCPA (California Residents) and General Privacy Rights

You have the right to:

• Access Your Data: Request a copy of all personal information we have collected about you
• Delete Your Data: Request deletion of your personal information (subject to legal retention requirements)
• Correct Inaccurate Data: Request correction of incorrect or outdated information
• Opt-Out of Marketing: Unsubscribe from promotional emails and marketing communications
• Opt-Out of Data Sharing: Request that we stop sharing your information with contractors (this will prevent us from fulfilling service requests)
• Non-Discrimination: Exercise privacy rights without receiving discriminatory treatment

Under GDPR (European Residents)

If you are located in the European Economic Area, you have additional rights:

• Data Portability: Receive your data in a machine-readable format
• Restrict Processing: Limit how we use your personal data
• Object to Processing: Object to certain uses of your information
• Withdraw Consent: Withdraw previously given consent at any time
• Lodge Complaint: File a complaint with your local data protection authority

How to Exercise Your Rights

To exercise any privacy rights, contact us:

• Email: privacy@garagedoorsmidland.com
• Phone: (432) 256-9990
• Mail: 1806 CR-1101, Midland TX 79706

We will respond to verified requests within 30 days as required by applicable law.

5. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit gragedoorsmidland.com. We use cookies to improve your experience and understand how visitors use our site.

Types of Cookies We Use

Essential Cookies (Required):

• Session management and security
• Form submission and error handling
• Basic site functionality

Analytics Cookies (Optional):

• Google Analytics: Track visitor behavior, popular pages, traffic sources
• Helps us improve website design and content

Advertising Cookies (Optional):

• Google Ads: Track ad performance and conversions
• Facebook Pixel: Measure ad effectiveness on Facebook/Instagram
• Retargeting: Show relevant ads to previous visitors

Managing Cookies

You can control cookies through:

• Browser Settings: Most browsers allow blocking or deleting cookies (this may impact site functionality)
• Opt-Out Tools: Google Analytics Opt-out Browser Add-on, Facebook Ad Preferences
• Do Not Track: We honor Do Not Track signals where technically feasible

6. Data Security

We implement industry-standard security measures to protect your personal information:

Technical Safeguards

• Encryption: SSL/TLS encryption for data transmission (HTTPS)
• Secure Storage: Encrypted databases and secure cloud storage
• Access Controls: Limited employee access to personal data (need-to-know basis)
• Authentication: Password-protected systems and two-factor authentication
• Firewalls: Network security and intrusion detection systems

Organizational Safeguards

• Employee training on data privacy and security best practices
• Background checks for personnel with data access
• Confidentiality agreements with employees and contractors
• Regular security audits and vulnerability assessments

7. Data Retention

We retain personal information as follows:

Active Service Requests

• Duration: Until service is completed and quality assurance follow-up is finished
• Typical Period: 30-90 days from initial request

Completed Service Records

• Duration: 3 years from service completion
• Purpose: Customer support, warranty claims, legal compliance

Marketing Communications

• Duration: Until you unsubscribe or request deletion
• Removal: Processed within 10 business days of opt-out request

Legal Requirements

• Tax records: 7 years (IRS requirement)
• Legal disputes: Duration of litigation plus statute of limitations
• Regulatory compliance: As required by Texas and federal law

Deletion Requests

Upon verified deletion request, we will delete or anonymize your data within 30 days, except where retention is required by law or legitimate business interests (e.g., pending legal claims).

8. Third-Party Websites and Services

Our website may contain links to third-party websites, including:

• Contractor websites (when we refer you to a service provider)
• Social media platforms (Facebook, Instagram, Yelp)
• Review sites (Google Reviews, Better Business Bureau)
• Manufacturer websites (garage door and opener brands)

9. Children’s Privacy

Garage Solutions Midland does not knowingly collect personal information from children under 13 years of age. Our services are intended for adults seeking garage door repair services.

If we discover we have collected information from a child under 13:

• We will delete the information immediately
• We will not share the information with contractors
• We will notify the parent/guardian if contact information is available

If you believe we have collected information from a child under 13, please contact us immediately at (432) 256-9990.

10. Texas-Specific Privacy Rights

As a Texas-based business serving Texas residents, we comply with Texas state laws including:

Texas Identity Theft Enforcement and Protection Act

• Secure destruction of records containing personal information
• Notification of data breaches affecting Texas residents
• Reasonable security procedures to protect sensitive data

Data Breach Notification

In the event of a data breach affecting Texas residents, we will:

• Notify affected individuals without unreasonable delay
• Provide information about the breach and steps being taken
• Offer credit monitoring services if Social Security numbers were compromised
• Notify the Texas Attorney General if breach affects 10,000+ residents

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in our business practices
• New legal requirements or regulations
• Technological advancements
• Feedback from customers and stakeholders

How We Notify You of Changes

• Website Notice: Updated “Last Updated” date at the top of this page
• Email Notification: For material changes affecting how we use personal information
• Prominent Notice: Banner notification on homepage for significant changes

Continued Use: Your continued use of our services after changes take effect constitutes acceptance of the updated Privacy Policy.

12. Contact Information

Garage Solutions Midland
1806 CR-1101
Midland, TX 79706

Phone: (432) 256-9990
Email (Privacy Matters): privacy@garagedoorsmidland.com
Email (General): info@garagedoorsmidland.com
Website: gragedoorsmidland.com

Business Hours:
Monday-Friday: 7:00 AM – 7:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: Emergency Service Available
Serving Midland, TX and surrounding areas since 2015

Privacy Request Processing Time

• Access requests: Within 30 days
• Deletion requests: Within 30 days
• Correction requests: Within 15 business days
• Opt-out requests: Within 10 business days